Returns Policy

Because of the fragile and time sensitive nature of vinyl recordings they are not returnable except for the following reasons.

Acceptable Returns:
1. Damaged Goods. We check your records at the time of shipping to make sure that they are not damaged. If for some reason they are, or your package is damaged in shipping we will issue a return authorization.

2. Manufacturing defects. From time to time when records are pressed they may contain a defect that might cause the record to skip or simply the wrong label contain the incorrect vinyl in the correct record sleeve in which case we will issue a return authorization.

3. Clerical Error. If for some reason one of our order processing agents ships an incorrect record (i.e. the wrong remix) we will issue a return authorization.

4. Incorrect Audio Sample on Web site. In rare instances a record will be incorrectly linked to the wrong sound sample on our web site in which case we will issue a return authorization.

We will not accept returns for the following reasons:
"I listened to it when I got it and decided I didn't like it" - We offer a 1  to 3 minute sample for each record on our web site, this should be enough for you to base you decision on. "I forgot that I ordered it and picked it up at my local store" - Sorry you forgot but maybe you local store will take the return, we won't.

Obtaining a return authorization.
Please email us with the order number, your name, email address and the order number which contains the record(s) in question, name of the track you'd like to return and detailed reason for return. A customer service rep will email you back a Return Authorization email detailing what to do. We will not accept returns without a return authorization.